NBN Retail Kiosks
AKQA
Services:
Web Design Sydney | High-Performing Custom Websites
Contracted by
AKQA
Insight
As the national broadband rollout gathered momentum across Australia, NBN Co engaged AKQA to help inform and educate consumers in high-traffic retail locations. The solution: a series of interactive kiosk displays designed to demystify the technology and help everyday Australians understand how to get connected.
Idea
The experience combined illustration, animation, and tactile interaction into a modular touchscreen system, capable of adapting to different store footprints across the country. Users could explore how the NBN worked, check rollout maps, and get step-by-step guidance on connection options in their area.
I led the design of the interface and animations — building a touch-optimised experience that was friendly, informative, and visually engaging. Working closely with developers, producers, and client stakeholders, the design system was built for scale and adaptability across all major retail formats.
Impact
The result was a seamless blend of service education and user-centric storytelling — turning complex infrastructure into a clear, intuitive experience, right at the point of engagement.
